In Projects, create a project for the product, a goal for the outcome people want, and a journey for one way of reaching it. Put sessions of the same task in the same journey so you can compare them later.
Record two to five minutes of one person doing one task and thinking aloud in English. Capture the full screen and microphone. Use test data and get permission from anyone seen or heard.Recording guide
On the journey page, choose Add a session. You can also upload from All sessions and choose the journey there. The upload dialog shows supported limits, required consent and analysis options. A quick check tells you whether the recording can be analyzed. Follow the status shown in the app; processing and queue times vary.
Open the report. Start with Highlights, click a timestamp to review the recording, and read the transcript around it. Check Beta detections before using them as evidence.Read your report
Add more sessions to the same journey. Compare sessions or groups, then use Save as finding when the result tells you something useful.Compare sessions and share findings
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