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Start with Highlights

The recording plays at the top, with a timeline below it. The report has five tabs: Highlights, Steps (or Segments), Transcript, Measures and Score. Click a time in the timeline, transcript or list to jump to that part of the recording. Highlights lists positive or negative narration and session boundaries. Selecting a highlight plays the moment with a short lead-in. Listen to the surrounding narration and check the screen before deciding what happened.

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Steps and segments

When the journey has steps, the report divides the session by step. It uses the session’s step start times, aligns steps with narration or estimates them by time. Otherwise it divides the session into automatically detected segments. The effort shown for each part is experimental.

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Understand the Effort Score

The score runs from 0 to 100; higher means more effort. Use it to compare sessions of the same journey rather than treating it as a grade or a validated measure of workload. The current method combines four parts:
  • Effort of doing: scrolling, context switches and stretches people label as cognitive effort. Clicks and typing are shown but do not count in the current method.
  • Negative narration: how much of what was said sounded negative.
  • Narration: words spoken per minute.
  • Time on task: session duration after trims. Longer sessions score higher.
The Score tab shows how much each part counts in your workspace. Older workspaces may use an earlier method; check the scoring basis before comparing results.

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Check Beta signals

Each detected signal carries a Beta label with its measured accuracy and limitations. A detection is a hint to inspect the recording. Narration sentiment describes the words, not a person’s feelings. See current accuracy information and the notes in the report.

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Correct misread narration

In Transcript, select a line and set its tone from 1 to 5. The score, Highlights and timeline update. If you analyze again, the label carries over when the same line can be matched. Show original detections shows the original output. A recording with no narration has no transcript or narration measures; on-screen activity is still analyzed. Detailed report guide